Are you getting what you pay for?
We get a lot of new customers because we only sell genuine products, and they are unhappy with refilled or generic products for one reason or another. One customer last week was very adamant that he receive genuine products for his HP laser printer. He had been using remanufactured cartridges for several years and was generally happy with them, apart from the occassional leaking cartridge which he could put up with because he thought he was saving money. One day he needed a cartridge in a hurry, he couldn’t get a remanufactured cartridge from his normal supplier and all he could get was a genuine HP cartridge, much to his chagrin. His cartridges normally lasted a month, so after 3 weeks he got another remanufactured cartridge from his normal supplier, expecting to replace his toner in a week or so. After a week, the genuine toner was still going strong. Then another week. And another. Finally, the genuine toner lasted twice as long as the remanufactured cartridges used to! He was trying to think why and couldn’t figure it out as he hadn’t changed his print usage. He did a bit of research on the internet and found out that non-genuine toner is coarser than genuine toner so more gets laid onto the page, thus more toner gets used. What he also did was to buy another new genuine HP cartridge, then weighed the empty genuine, the full genuine and the full remanufactured toners. He was shocked! He calculated that the remanufactured toner was just under three quarters full when he bought it! His next step was to count how many pages the genuine and the remanufactured toner would print. All he prints are business letters so he knew the results would be quite accurate. The results - the genuine printed 5,867 pages and the refilled toner printed 3,122 pages. So, even though the remanufactured toner was nearly three quarters as full, it only printed just over half as many pages! Our new customer will now only buy genuine! Of course, if you are using remanufactured toner you should do your own tests and see what you come up with, but if you take into account the added wear and tear on your machine, print quality and less than great quality of refilled cartridges and we’re sure you’ll agree that genuine is best! Permanent Link |  Del.icio.us
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November 12th, 2007 at 8:52 pm
i think that the user in this case may be confused!!!
Maybe she purchaced the high yield original toner!!! Its very difficult for the average user to calculate printing capacity of a toner!! Its not HOW MANY pages you print but WHAT you print!!!
On the other hand no one suggested that one should ALWAYS use remenufactured toners. You can altrnate between the two and please use remanufactured for fast draft printing (for enviromental reasons)!!!