A customer called today to find out a price for a new Samsung CLP-510 fuser unit for his colour laser printer. He was quite disgruntled, he told me he wasn’t happy with his Samsung CLP-510 as he had only used two black toners and the toner was no good, it wasn’t fusing to the page properly and the printouts were flaking toner. He needed a replacement fuser (he said!) to make the toner fuse to the paper properly. A lightglobe lit up in my head and I asked if he was using refilled toner. He said yes. So, obviously, his problem was easy to fix. Sent out a genuine Samsung toner to him and next day he was calling again to thank us for fixing his problem and saving him heartache, money and time trying to get his printer fixed! Avoid refilled toner like the plague.
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